1. About this policy
My Cigs Australia ("we", "us", "our") is committed to protecting the personal information of everyone who visits and purchases from our website at mycigsaustralia.com (the "Site"). We are based in Australia and operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we use and disclose it, and your rights in relation to it. By using our Site or placing an order, you agree to the practices described in this policy.
2. Information we collect
We collect personal information that is reasonably necessary for operating our online store and delivering your order. This includes:
Information you provide directly:
Full name and date of birth (for age verification purposes)
Delivery address and billing address
Email address and phone number
Order history and product preferences
Communications you send us (e.g. contact form, email enquiries)
Information collected automatically:
IP address and approximate location
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookie identifiers and session data (see Section 5)
Payment information: Payment card details are processed directly by our third-party payment processors and are not stored on our servers.
3. How we use your information
We use the personal information we collect to:
Process and fulfil your orders, including dispatching and tracking deliveries
Verify that you are aged 18 or over, as required for tobacco purchases
Communicate with you about your orders, account, and enquiries
Send you marketing and promotional communications, where you have consented
Improve our Site, products, and customer experience through analytics
Detect and prevent fraud, illegal activity, or policy violations
Comply with applicable laws and legal obligations
You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at info@mycigsaustralia.com.
4. Disclosure of your information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Delivery and logistics providers — to fulfil and track your order
Payment processors — to securely process your transaction
IT and platform providers — including our website hosting and ecommerce platform (WooCommerce/WordPress)
Analytics providers — such as Google Analytics, to help us understand Site usage (data is aggregated and de-identified where possible)
Legal authorities — where required by law, court order, or to protect the rights and safety of our business or others
Where we share your information with third parties, we take reasonable steps to ensure they handle it in accordance with Australian privacy law.
5. Cookies and tracking
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytics data. Cookies we use include:
Essential cookies — necessary for the Site and shopping cart to function
Analytics cookies — to understand how visitors use our Site (e.g. Google Analytics)
Preference cookies — to remember your settings and age-gate confirmation
Marketing cookies — to deliver relevant advertising, where applicable
You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site functionality, including the shopping cart.
6. Data storage and security
Your personal information is stored on secure servers. We implement reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
Our servers may be located in Australia or overseas (including the United States). By using our Site, you consent to your information being transferred to and stored in these locations.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for seven (7) years for accounting and legal compliance purposes.
While we take security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your rights and choices
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Correct inaccurate or out-of-date information
Request deletion of your personal information, subject to legal retention requirements
Opt out of direct marketing communications at any time
Complain if you believe we have mishandled your personal information
To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe (generally within 30 days).
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
8. Children and age verification
Our Site is strictly intended for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18.
By placing an order, you confirm that you are 18 years of age or older. If we become aware that personal information has been collected from a person under 18, we will delete that information promptly.
9. Links to other websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our Site after any changes constitutes your acceptance of the updated policy.
11. Contact us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information
